Client Agreement (Terms of Sale)

Version: Client Agreement 2026 n5 · Effective date: 21 October 2026

1. General provisions

1.1 This Client Agreement (terms of sale) (the “Agreement”) is concluded between Westernpips (“Westernpips,” “we,” “us”) and you (the “Client”) when you purchase a plan of Westernpips Private 7 or a related subscription.

1.2 Before paying, you must read this Agreement, the License Agreement, the Risk Warning and the Privacy Policy. You must sign the Client Agreement, the License Agreement and the Risk Warning electronically (Adobe Acrobat Sign) in your account at my.westernpips.com before purchase. A copy of each signed document is sent automatically by e-mail to you and to Westernpips. Westernpips does not accept payment and does not activate a licence until all three documents are signed. By paying, you confirm that you accept all of these documents.

1.3 The use of the software is governed by the License Agreement. In matters of price, payment, plans and refunds, this Agreement applies.

1.4 You confirm that you are at least 18 years old and have the legal capacity to enter into this Agreement.

2. What you buy

2.1 Westernpips sells only a licence to use software (the “Programs”) that receives and compares market quotes and opens and closes trades automatically according to the algorithms and settings chosen by you at your own discretion and based on your own knowledge and experience.

2.2 The price of the Programs covers the licence to use software that took many years of development and testing, its installation and its updates. The price does not include, and Westernpips does not sell or promise:

• any profit, trading result or protection from losses;
• trading signals, investment advice, account management or trading on your behalf;
• lists of brokers, account types or servers that work with the Programs or allow your strategy;
• settings, set files or strategies that will make a profit;
• testing of brokers for you before or after the purchase;
• market data from third parties, except WP Fast Sources during an active subscription.

2.3 There is no demo version of the Programs. Before buying, you decide on the basis of the published product descriptions, the documentation, videos and answers of our support team to your technical questions.

3. Plans and prices

3.1 The full and current list of components of each plan is published on the Buy Now page. The composition of the plan at the moment of your payment applies to your purchase.

3.2 Prices are in US dollars and are paid once for a lifetime licence. Bank, exchange and network fees for the payment are paid by you.

3.3 An additional licence for the same plan is sold with a discount of 15% (WP Silver), 20% (WP Gold) or 25% (WP Platinum).

4. Subscriptions

4.1 Every plan includes, free of charge for the first 90 days after licence activation: WP Fast Sources (built-in low-latency quote feeds) and the subscription algorithms and tools (OneLegMulti, OneLegHidden, TwoLegStandard, the Strategy Back Tester and the Analyzer).

4.2 After the free period, these subscriptions cost $150 per month. Check the current price and packages with our support team before paying. Westernpips WebClick is included at no extra cost while you pay for WP Fast Sources.

4.3 Subscriptions are optional. If you do not pay for a subscription, the subscription components stop working, and your lifetime licence and the lifetime algorithms of your plan continue to work with quote sources from your own accounts.

4.4 Subscription fees are paid in advance and are not refunded for a period that has already started.

5. Order, payment and activation

5.1 To buy, register at my.westernpips.com, choose a plan, sign the documents listed in section 1.2 and pay in cryptocurrency (USDT or Bitcoin) in your account or by bank transfer through Wise using the details provided by our support team.

5.2 The Agreement takes effect when full payment is received. Cryptocurrency payments are final once confirmed by the network. A payment sent to wrong details or in the wrong network because of your error is your responsibility.

5.3 After payment, the licence is activated within 1–3 days, or from 1 hour if you contact our support team. You then download the Programs in your account, and our team helps you install them on your computer or VPS.

5.4 The e-mail address in your signed documents must match the e-mail of your account. The licence is registered to the Client who signed this Agreement.

6. Licences, transfer and upgrades

6.1 One licence may be used on one computer or VPS at a time. When you change your computer, VPS or its IP address, we will move the licence free of charge at your request.

6.2 The second licence of WP Platinum may be used by you or by another person. That person must accept the License Agreement; you remain responsible for that licence. In all other cases, licences may not be transferred, resold or shared.

6.3 You may move to a higher plan at any time by paying the difference between the prices of the plans.

7. Updates and support

7.1 The price includes free updates of the Programs within your plan.

7.2 Our support team is available 24/7 in English, Chinese, Russian, Spanish and Indonesian. Support covers technical questions: installation, licence activation, connection of your accounts, explanation of functions and settings and errors in the Programs.

7.3 Support does not include choosing brokers for you, selecting profitable settings, trading advice or analysing your trading results. Example settings or general information given by our team are for guidance only, do not take your broker or situation into account and are not a promise of any result.

7.4 Westernpips may change, add or remove connectors and features, for example when a broker or platform changes its technology or terms. Westernpips does not guarantee that the Programs will work with any specific broker, platform, account type or server now or in the future.

8. Brokers and settings

8.1 You open and use your own trading accounts with brokers and exchanges of your choice. Westernpips is not a party to your agreements with them and is not responsible for their actions.

8.2 Westernpips does not test brokers for you and does not tell you which brokers to use. It is your responsibility to check that your broker allows automated, high-frequency or latency arbitrage trading and the strategy you want to use.

8.3 Slippage, requotes, delayed or rejected orders, cancelled trades, changes of trading conditions, closed or restricted accounts, refused withdrawals and other actions or technical problems on the side of the broker or exchange are not defects of the Programs and are not grounds for a refund or any claim against Westernpips.

8.4 You alone choose and are responsible for all settings of the Programs, including instruments, lot sizes, risk limits, algorithms, connections and trading hours. Losses caused by your settings are not grounds for a refund or any claim against Westernpips.

9. Your confirmations and responsibilities

By paying, you confirm that:

• you have read the product description, the documentation and the documents listed in section 1.2 and understand what the Programs do and do not do;
• your decision to buy is not based on any promise of profit, a list of working brokers or profitable settings, and you have not received any such promise from Westernpips or its staff;
• you understand that results shown on our websites, in videos, monitorings and statements belong to specific accounts and conditions and do not guarantee your results;
• you will first test the Programs and each new setting on a demo account, and only then trade on a real account with a small deposit;
• you trade only with money you can afford to lose;
• trading and the use of automated trading software are allowed in your country, and you will pay any taxes on your trading results;
• you agree that your account data and all connection data you enter in the Programs (logins and passwords of broker and exchange accounts, API keys, FIX, ITCH and other connection credentials) are transmitted to and stored in encrypted form in the database on the Westernpips server, that this is a necessary condition for using the Programs, and that you accept the risk of unauthorised access as described in section 5 of the License Agreement;
• you will keep your computer, VPS, account passwords and licence data secure, and where possible use trading-only API keys and accounts without withdrawal rights.

10. No guarantee of results

10.1 Westernpips does not guarantee any profit or protection from losses. Results depend on your knowledge, experience, settings, broker, market conditions and other factors outside our control.

10.2 Westernpips is not responsible for any profit or loss that you make with the Programs. See the Risk Warning.

11. Refund policy

11.1 After full payment, learn and try the settings and functions of the Programs on demo accounts. Start trading on a real account only after you understand how the Programs and their settings work.

11.2 If you are not satisfied with the quality of the Programs, you may request a refund by e-mail to [email protected] within 10 (ten) days from the date of full payment, stating the reason. Westernpips will refund 30% of the price paid for the plan within 5 (five) days of your request. 70% of the price is not refundable because it covers the licence already provided, its activation, installation help and the development costs included in the price (section 2.2).

11.3 If you bought the Programs with a discount of 10% or more, the price is not refundable.

11.4 No refund is made: after 10 days from full payment; for subscription periods already started; if the licence was suspended or terminated because of your breach of this Agreement or the License Agreement; if you do not want to provide or store your credentials and connection data on our server; or for reasons described in sections 8.3 and 8.4, including that a broker does not allow your strategy or that you could not find a suitable broker or profitable settings.

11.5 The refund is made by the same method as the payment, or by another method agreed with you, minus bank and network fees. After the refund, the licence and all subscriptions are deactivated and you must delete the Programs from all your devices.

11.6 This section does not limit any refund rights you have under mandatory consumer protection laws of your country of residence.

12. Payment disputes and chargebacks

12.1 If you have a problem with the Programs or a payment, contact our support team first. We will try to resolve it within the terms of this Agreement.

12.2 If you open a payment dispute or chargeback without first contacting us, or for reasons not covered by this Agreement, Westernpips may suspend your licence and subscriptions until the dispute is closed and may provide the payment provider with your signed documents, licence activation records and our correspondence as evidence.

13. Suspension and termination

13.1 Westernpips may suspend or terminate your licence and subscriptions if you breach this Agreement or the License Agreement, in particular if you resell or share your licence, try to bypass licence protection, use cracked versions of the Programs or use the Programs unlawfully.

13.2 If the licence is terminated because of your breach, the price paid is not refunded, unless applicable law requires otherwise.

13.3 We may refuse support to a Client who behaves abusively or threateningly towards our team.

14. Limitation of liability

14.1 To the maximum extent permitted by applicable law, Westernpips is not liable for trading losses, lost profits, lost income or any indirect or consequential damages related to the Programs, your settings, brokers or other third parties.

14.2 To the maximum extent permitted by applicable law, Westernpips is not liable for losses caused by hacking, cyber-attacks, theft or unauthorised use of your credentials and connection data stored on our server or on your devices, including trades, withdrawals or transfers made by third parties on your accounts.

14.3 To the maximum extent permitted by applicable law, the total liability of Westernpips is limited to the amount you paid to Westernpips for the relevant plan or subscription in the 12 months before the claim arose.

14.4 Nothing in this Agreement excludes liability that cannot be excluded under applicable law.

15. Changes to prices and terms

15.1 Westernpips may change prices, plans and this Agreement. Changes do not affect purchases that you have already paid for, except for future subscription periods.

15.2 The current version of this Agreement and its effective date are published on this page.

16. Applicable law and complaints

16.1 Nothing in this Agreement limits any rights you have under the mandatory consumer protection laws of your country of residence.

16.2 Send complaints to [email protected]. We will reply and try to resolve the matter amicably within a reasonable time.

17. General provisions

17.1 This Agreement, together with the License Agreement, the Risk Warning and the Privacy Policy, is the entire agreement between you and Westernpips about your purchase and replaces any earlier statements, messages or advertising.

17.2 If any provision of this Agreement is found invalid, the remaining provisions stay in effect.

17.3 This Agreement is made in English. If a translation differs from the English version, the English version applies.

17.4 Westernpips® is a trademark registered in the United States.

Contact

For questions about this Agreement, contact the Westernpips Support Team at [email protected] or through the contact page.